End User Support.

Supporting mobile users takes a village. We’ve got your back.

Mobility has become a critical backbone to business – and end user expectations look more like that of a consumer.  Most users just expect mobile to work.  Vox Mobile is equipped to provide 24/7 end-user support for diversity of devices, carriers, applications, and geographies. Our support services were built to deliver superior user experience while keeping your end users operational anytime, anywhere. 

98% first-contact resolution rate.

Our level of responsiveness delivers the best user experience in the industry. Period.

Delivering superior end-user support around the clock, around the world.

Key Capabilities:
  • 24/7 service and support team 
  • Dedicated toll-free number
  • Integration with your current help desk structure
  • On-going technical support with escalation processes
  • Integrated support of your policies, guidelines and systems
  • Trained agents on the most current mobility solutions
  • Reliable and flexible cross-carrier support
  • Global support with local knowledge and in-country resources
  • Concierge support services
  • Accountability with monthly, weekly or daily quality and service level monitoring 

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Operations Management Resources

Valuable mobility content, events and news.

Mobile device security threats are on the rise. With the vast majority of personal devices routinely accessing corporate data, the prevalence of sensitive information ending up in the wrong hands is higher than ever. There’s a lot you can do to protect mobile devices within your organization. Your limitations depend on how complex, how much effort and how much traffic your network can handle. Vox Mobile can help you balance usability with security, creating enterprise mobile security management policies that work for your business, use case and role, and find what works best for you.

Having an effective BYOD policy in place can help you get ahead of problems and can keep your business secure, employees productive, and operations running smoothly.

Vox Mobile is committed to hiring, training, and maintaining top talent to best serve and support our clients and end users. We are excited to celebrate our Employees of the Month for August 2021, as well as those who have joined the company or been promoted to new roles.